POPcodes had the pleasure of joining Raymond Pucci and Ryan Mac for PaymentsJournal’s Podcast on utilizing smart payment terminals beyond payment acceptance. Listen and read the article below (with exclusive content) or visit PaymentsJournal for more. Internet-connected, contactless smart-terminals are buzzing in the payments industry. These devices are ideal for enabling a wide range … Read more
POPcodes is very excited to unveil our new website! The world is digitizing faster than ever before and an omnichannel experience is becoming an expectation. Our old website served us well, but we wanted to deliver a better experience! With easy access to more information, we want our prospective clients to imagine how POPcodes solutions … Read more
Dear Friends, Here at POPcodes, maintaining the highest levels of security for our users is, and always will be, our highest priority. As some of you may know, last year in a joint investigation by Google and Mozilla it was discovered that SSL security certificate provider, Symantec, was operating under less-than-optimal security standards. As such, … Read more
POPcodes®, a startup focused on improving consumer, merchant and acquirer experiences, has been selected to showcase their unique solution to over a thousand attendees of the FinTech South conference at the Mercedes-Benz Stadium in Atlanta, Georgia May 7 & 8, 2018.
The influence of mobile technology on retail in this century has been truly astounding. By 2003, 95 million people around the globe made a payment via their mobile device. By 2015, there were 500 million users making 50 billion transactions for a total volume of 610 billion USD. With mobile wallet growth on the rise, could it be the next subset of mobile commerce to reap the benefits of a mobile hungry populace? Over the last five years, m-commerce has enjoyed a 30% compound annual growth rate (CAGR) that is showing little sign of slowing down. If brick and mortar retail is still king, what will it take to bring mobile wallet adoption out of the hands of early adopters and into the hearts and minds of shoppers worldwide?
Almost half (40%) of shoppers said delivery is the single most decisive factor in the shopping experience. Yet, delivery issues could cost retailers $333 million this holiday season, not including an additional $1.5 billion in potential lost revenue from shoppers who won’t return after a poor experience.
The human touch is important, and many business leaders equate great customer service with a customer’s ability to reach an actual person quickly. But company leaders who aspire to deliver excellent customer support should be aware that today’s customers increasingly demand the tools and resources to resolve problems themselves.
Keeping customers engaged with your rewards program can be tough. In order to keep them interested, your customers need to be constantly reminded of your program’s benefits. Otherwise, they might forget why they joined the first place, potentially costing you business and having a negative effect on your bottom line.
Around 80% of consumers use mobile phones inside a physical store to check product reviews, according to a recent study by website design firm Outerbox, underlining the advent of the omnichannel shopping era.
Combine this with the growing spending power of the notoriously choosy Millennial generation and it is easy to see why some commentators have branded the concept of customer loyalty as dead.