POPcodes had the pleasure of joining Raymond Pucci and Ryan Mac for PaymentsJournal’s Podcast on utilizing smart payment terminals beyond payment acceptance. Listen and read the article below (with exclusive content) or visit PaymentsJournal for more. Internet-connected, contactless smart-terminals are buzzing in the payments industry. These devices are ideal for enabling a wide range … Read more
Thanks to the COVID-19 pandemic everyone has become familiar with QR codes. From restaurant menus to digital business cards, you’ve probably seen a QR code a few times already today. But there’s more to utilizing this revived call to action than just putting a URL into your favorite QR generator like Kaywa or a Chrome … Read more
POPcodes is very excited to unveil our new website! The world is digitizing faster than ever before and an omnichannel experience is becoming an expectation. Our old website served us well, but we wanted to deliver a better experience! With easy access to more information, we want our prospective clients to imagine how POPcodes solutions … Read more
We’ve had a very busy 2021! From recording both our 1,000,000th AND 2,000,000th POPcodes Push Button Services Interactions in the span of just five months to some special developments about to be announced; it’s all had us thinking about where POPcodes started and where we’re going! The POPcodes Platform originated out of an idea to … Read more
The customer success manager role started on a simple promise of transforming customer engagement from a traditional ‘reactive’ to a ‘proactive’ mindset. Today the roles have expanded. They have taken over many new responsibilities and proudly form one of the main pillars of ‘growth’ within a SaaS organization.
Dear Friends, Here at POPcodes, maintaining the highest levels of security for our users is, and always will be, our highest priority. As some of you may know, last year in a joint investigation by Google and Mozilla it was discovered that SSL security certificate provider, Symantec, was operating under less-than-optimal security standards. As such, … Read more
Almost half (40%) of shoppers said delivery is the single most decisive factor in the shopping experience. Yet, delivery issues could cost retailers $333 million this holiday season, not including an additional $1.5 billion in potential lost revenue from shoppers who won’t return after a poor experience.
Brands constantly look for new channels to engage with consumers and mobile wallets are often underutilized—yet promising—tools that can do just that. People use physical wallets to hold their rewards cards, gift cards and more—and expect the same capabilities from their mobile wallets.
But until a mobile wallet can provide the same functionality as a physical one, there’s no reason for consumers to leave their leather billfold at home. Mobile wallets that don’t bridge this gap are less likely to be used to their full potential because they don’t provide consumers with added value that eliminates the need for a physical wallet—causing brands to miss out on engagement opportunities.
Customer loyalty is no longer the powerhouse that it once was. In the digital age, consumers expect top-notch customer service, and the ability to buy what they want, anywhere, and anytime, through various channels, offline and online. With brick-and-mortar stores seeing fewer and fewer purchases while online sales continue to enjoy meteoric rises, retailers must face the music, and it’s a whole new dance card.
The human touch is important, and many business leaders equate great customer service with a customer’s ability to reach an actual person quickly. But company leaders who aspire to deliver excellent customer support should be aware that today’s customers increasingly demand the tools and resources to resolve problems themselves.