b2b

How to Cross-Sell & Upsell Merchant Services

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Don’t Rely on Sales Teams to Drive Up/Cross Sell Value-Adds As a payment service provider (PSP), you need to adapt your cross-sell and upsell strategy to B2B buyer preferences in the digital age. Gartner research found that 75% of buyers now prefer a “rep-free” sales experience. Gartner also found that 76% of buyers will avoid … Read more

Give Business Customers The VIP Treatment With Omnichannel Support

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The human touch is important, and many business leaders equate great customer service with a customer’s ability to reach an actual person quickly. But company leaders who aspire to deliver excellent customer support should be aware that today’s customers increasingly demand the tools and resources to resolve problems themselves.