The customer success manager role started on a simple promise of transforming customer engagement from a traditional ‘reactive’ to a ‘proactive’ mindset. Today the roles have expanded. They have taken over many new responsibilities and proudly form one of the main pillars of ‘growth’ within a SaaS organization.
Every year more than 20% of merchants choose to move a new ISO or acquirer, costing the industry over $2B a year. POPcodes’ value-added solutions transform the ubiquitous and secure payment terminal into a dynamic and powerful merchant and customer engagement tool, to reduce this churn.
By incorporating some of these points into the overall design of your promotions you will be able to effectively bond with your customers in a way that leaves a lasting and meaningful impression of you and your business on them.