Keith Cote

2025 Holiday Shopping Trends: How AI Is Transforming Commerce for PSPs

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The Results Are In: 2025 Holiday Shopping Trends You Can’t Ignore The 2025 holiday season exceeded expectations across the board. Global spending rose 6.8% year-over-year, but the real story sits beneath the surface. AI-driven and Agentic-AI shopping surged by 693.4%, accounting for nearly 20% of all holiday commerce — approximately $262 billion in spend. This isn’t a seasonal spile or experimental channel. It marks a structural shift in how discovery, decision-making, and purchasing now happen online. For PSPs and their merchants, … Read more

Voice of the Customer from a Merchant Portfolio

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The Easy Way to Capture Voice of the Customer Data from Your Merchant Portfolio You know moving forward without data to back up decisions is risky at best. Data-driven decision-making is essential for closing deals and successful upselling and cross-selling. It intelligently informs a company’s development roadmap, helps meet the market’s needs, and ultimately, leads … Read more

Merchant Engagement & The Monetization of Payment Services

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The Future of Payments Processing is Now Over the past 75 years, payment service providers (PSPs) have helped manage a powerful and secure global infrastructure that’s enabled hundreds of trillions of seamless transactions. During that time, PSPs have generated billions of dollars in revenue through interchange fees, service fees, and other charges.  But more recently, … Read more

Payment Service Providers Must Evolve

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Payment Service Providers: Adapt or Die Payment service providers (PSPs) need to wake up to the fact that end-to-end, vertically optimized solutions make life easier for merchants, particularly for small businesses without large in-house IT teams. When merchants have the core technology necessary to run their businesses from one provider, they operate more efficiently – … Read more

How to Cross-Sell & Upsell Merchant Services

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Don’t Rely on Sales Teams to Drive Up/Cross Sell Value-Adds As a payment service provider (PSP), you need to adapt your cross-sell and upsell strategy to B2B buyer preferences in the digital age. Gartner research found that 75% of buyers now prefer a “rep-free” sales experience. Gartner also found that 76% of buyers will avoid … Read more