Merchant Satisfaction & Retention

As an acquirer or ISO, you want your merchants to be happy with their terminal experience. Deploying a white labelled version of Push Button Services™ (PBS) app, extends the capabilities of your smart devices.

Their trusted payment device becomes a bi-directional communication tool that helps them make the best use of the payments functionality and related services you provide – and they’re more likely to stick with you as they thrive and grow.

Merchant Satisfaction & Retention

As an acquirer or ISO, you want your merchants to be happy with their terminal experience. Deploying a white labelled version of Push Button Services™ (PBS) app, extends the capabilities of your smart devices.

Their trusted payment device becomes a bi-directional communication tool that helps them make the best use of the payments functionality and related services you provide – and they’re more likely to stick with you as they thrive and grow.

What Merchants Want

It’s become the norm to try to stop the “race to zero” by offering merchant services with the integration of value-added services.

Most merchants are willing to pay a bit more for better performance, especially if those added services create positive experiences, such as saving time training their associates or being on hold with customer support. Omnichannel merchants need exceptional service and solutions that are safe, easy to integrate, and provide extraordinary value.

At POPcodes, we recognize that communication is a key to breaking costly brick and mortar and omnichannel merchant churn. Through ongoing, timely, and effective communication, you can create the virtuous cycle of positive experiences throughout the merchant journey, creating loyalty, driving referrals, and maximizing lifetime value.

PBS provides a full-lifecycle solution to meet merchant communication and satisfaction optimization needs; from the activation of a new merchant, the installation of a new device, and the ongoing measurement of and reaction to their level of satisfaction.

First, PBS Helps Satisfy Merchants

Digital Unboxing

Includes pre-loaded instructions for the merchant before even connecting to their network. Merchants see your brand’s innovation and appreciate how the PBS app makes their payment terminal easy to set up and use.

Self Help/Automated Support

Makes it efficient for merchants to find the information or help they need quickly and easily. Merchants can help themselves rather than call a customer support centre. When support is needed, PBS sends requests to the appropriate party with vital merchant details for quick issue resolution. No more waiting on hold, merchants have faster support call resolution from convenient callbacks and quick solutions to their issues.

Alerts and Messaging

Keep merchants informed and resources at the ready. Send operational messaging or urgent alerts, such as an outage notification, with direction to online resources or updates.

Referrals and Sales

These functions are initiated on merchant terms, including upselling or cross-selling referrals and online follow-ups. PBS enables just-in-time, segmented messaging to reach the merchants deemed ready for certain value-added services.

Differentiated and Valuable Services

Offering PBS’ suite of value-added services for merchants and enabling effective sales and referrals to promote value-added services, decreases the chances of merchants leaving simply for a lower price. Many studies show that the more value-added services a merchant uses from your service provider, the longer they stick with you and the greater the retention.

Then PBS Helps Measure and React to Merchant Satisfaction

PBS’s workflows enable rapid, targeted delivery of merchant surveys.

These surveys enable you to do frequent, precise temperature checks of, needs assessments for, and data gathering from your merchants. Most importantly, PBS instantly triggers the appropriate actions based on their response! When you give your merchant-based users the ability to easily give you feedback, whether positive or negative, it shows you care. When they instantly see your reaction, even if is to simply say, “Thank you,” it sets the stage for improvements or opportunities.

PBS’s integrated workflows and omnichannel connectivity lets you easily pass negative feedback directly to the appropriate team(s), and give merchants the opportunity to share their praises by easily redirecting them to virtually any referral or review site. Quickly and cost-effectively give merchant experience teams the tools they need to better influence, understand, and respond to merchant satisfaction issues. With this solution, you can see measurable improvements in satisfaction scores, retention and lifetime value.

PBS Helps Boost Merchant Satisfaction with Value-Added Solutions like Proof @ POS™

There is a cycle involving profitability, merchant satisfaction, and retention.

PBS helps merchants learn about, enroll in, and activate internal and third-party value-added solutions. In fact, PBS is the ideal platform to power one of POPcodes’ value-added solutions, Proof @ POS™ (POPs)

POPs further enhances smart terminal capabilities, providing a suite of omnichannel add-ons that are essential in meeting today’s mobile and online consumers’ expectations. With a subscription to POPs, your merchants and their customers benefit from seamless online to offline promotion and purchasing and loyalty points redemption. This solution helps even small merchants deliver exceptional experiences when their customers come in-store.

Want more information about Proof @ POS, POPcodes’ suite of consumer facing, Online to Offline (O2O) value-added solutions?

Add the POPcodes App to Your Smart Terminals

Helpful tools, like POPcodes solutions, makes it easy for merchants to be more efficient at work. A boost in satisfaction may be what your merchants need. Get in touch with us to talk about how we can add our app to your devices and give your merchants the tools they deserve.