Merchant Satisfaction & Retention
As an acquirer or ISO, you want your merchants to be happy with their terminal experience. Deploying a white labelled version of Push Button Services™ (PBS) app, extends the capabilities of your smart devices.
Their trusted payment device becomes a bi-directional communication tool that helps them make the best use of the payments functionality and related services you provide – and they’re more likely to stick with you as they thrive and grow.
Merchant Satisfaction & Retention
As an acquirer or ISO, you want your merchants to be happy with their terminal experience. Deploying a white labelled version of Push Button Services™ (PBS) app, extends the capabilities of your smart devices.
Their trusted payment device becomes a bi-directional communication tool that helps them make the best use of the payments functionality and related services you provide – and they’re more likely to stick with you as they thrive and grow.
What Merchants Want
Most merchants are willing to pay a bit more for better performance, especially if those added services create positive experiences, such as saving time training their associates or being on hold with customer support. Omnichannel merchants need exceptional service and solutions that are safe, easy to integrate, and provide extraordinary value.
At POPcodes, we recognize that communication is a key to breaking costly brick and mortar and omnichannel merchant churn. Through ongoing, timely, and effective communication, you can create the virtuous cycle of positive experiences throughout the merchant journey, creating loyalty, driving referrals, and maximizing lifetime value.
PBS provides a full-lifecycle solution to meet merchant communication and satisfaction optimization needs; from the activation of a new merchant, the installation of a new device, and the ongoing measurement of and reaction to their level of satisfaction.
First, PBS Helps Satisfy Merchants
Digital Unboxing
Includes pre-loaded instructions for the merchant before even connecting to their network. Merchants see your brand’s innovation and appreciate how the PBS app makes their payment terminal easy to set up and use.
Self Help/Automated Support
Makes it efficient for merchants to find the information or help they need quickly and easily. Merchants can help themselves rather than call a customer support centre. When support is needed, PBS sends requests to the appropriate party with vital merchant details for quick issue resolution. No more waiting on hold, merchants have faster support call resolution from convenient callbacks and quick solutions to their issues.
Alerts and Messaging
Keep merchants informed and resources at the ready. Send operational messaging or urgent alerts, such as an outage notification, with direction to online resources or updates.
Referrals and Sales
These functions are initiated on merchant terms, including upselling or cross-selling referrals and online follow-ups. PBS enables just-in-time, segmented messaging to reach the merchants deemed ready for certain value-added services.
Differentiated and Valuable Services
Offering PBS’ suite of value-added services for merchants and enabling effective sales and referrals to promote value-added services, decreases the chances of merchants leaving simply for a lower price. Many studies show that the more value-added services a merchant uses from your service provider, the longer they stick with you and the greater the retention.
Then PBS Helps Measure and React to Merchant Satisfaction
PBS’s workflows enable rapid, targeted delivery of merchant surveys.
These surveys enable you to do frequent, precise temperature checks of, needs assessments for, and data gathering from your merchants. Most importantly, PBS instantly triggers the appropriate actions based on their response! When you give your merchant-based users the ability to easily give you feedback, whether positive or negative, it shows you care. When they instantly see your reaction, even if is to simply say, “Thank you,” it sets the stage for improvements or opportunities.
PBS’s integrated workflows and omnichannel connectivity lets you easily pass negative feedback directly to the appropriate team(s), and give merchants the opportunity to share their praises by easily redirecting them to virtually any referral or review site. Quickly and cost-effectively give merchant experience teams the tools they need to better influence, understand, and respond to merchant satisfaction issues. With this solution, you can see measurable improvements in satisfaction scores, retention and lifetime value.
PBS Helps Boost Merchant Satisfaction with Value-Added Solutions like Proof @ POS™
PBS helps merchants learn about, enroll in, and activate internal and third-party value-added solutions. In fact, PBS is the ideal platform to power one of POPcodes’ value-added solutions, Proof @ POS™ (POPs)
POPs further enhances smart terminal capabilities, providing a suite of omnichannel add-ons that are essential in meeting today’s mobile and online consumers’ expectations. With a subscription to POPs, your merchants and their customers benefit from seamless online to offline promotion and purchasing and loyalty points redemption. This solution helps even small merchants deliver exceptional experiences when their customers come in-store.
- Proof of Preference – Privacy compliant opt-in collection at point of purchase
- Proof of Promotion – Execute simple or very complex multi-party promotions with simple promo codes at checkout
- Proof of Points – Enable the simple, secure retrieval and redemption of loyalty points and other rewards at checkout
- Proof of Purchase – Authenticate shopper and generate detailed proof of mobile or online purchases for curbside pickup, click-and-collect, pay ahead, or mobile self-checkout